IF THE ORDERED ITEM IS STORED IN OUR U.S. DISTRIBUTION CENTER, WHERE MOST OF OUR PRODUCTS ARE SHIPPED FROM, THE FOLLOWING SHIPPING METHODS WILL BE MENTIONNED ON THE ITEM PAGE:

STANDARD SHIPPING 

AVERAGE DELIVERY TIME: 3-7 BUSINESS DAYS

EXPRESS SHIPPING 

AVERAGE DELIVERY TIME: 2-4 BUSINESS DAYS

PLEASE NOTE THAT IF THE ITEM IS STORED OUTSIDE OUR U.S. DISTRIBUTION CENTER, THE ORDER PROCESSING BEGINS ONE BUSINESS DAY AFTER THE ORDER IS PLACED DUE TO THE TIME DIFFERENCE BETWEEN NORTH AMERICA AND EUROPE.

YOUR ORDER IS THEN SHIPPED FROM OUR EUROPEAN WAREHOUSE TO OUR DISTRIBUTION CENTER IN THE USA. ON AVERAGE, THIS TAKES 2-3 BUSINESS DAYS. ONCE YOUR ORDER IS DISPATCHED TO YOUR ADDRESS FROM OUR US DISTRIBUTION CENTER, YOU WILL RECEIVE A SHIPMENT CONFIRMATION E-MAIL WITH A TRACKING NUMBER. PLEASE VISIT MY ORDER TO CHECK THE MOST UP-TO-DATE STATUS OF YOUR ORDER.

FOR SECURITY REASONS,  ONLINE PURCHASES WILL REQUIRE A SIGNATURE UPON DELIVERY.

UPON DELIVERY, PLEASE MAKE SURE THAT THE NUMBER OF BOXES DELIVERED ARE AS STATED ON THE DELIVERY CONFIRMATION DOCUMENT, AND THAT THE PACKAGE IS NOT DAMAGED IN ANY WAY. ANY DAMAGE TO THE PACKAGING AND/OR THE PRODUCT OR ANY DISCREPANCY BETWEEN THE NUMBER OF BOXES DELIVERED, SHOULD BE IMMEDIATELY NOTIFIED BY INDICATING IN WRITING ON THE COURIER’S DELIVERY DOCUMENTS.

OUR WAREHOUSE IS CLOSED FOR THESE HOLIDAYS. PLEASE PLAN ACCORDINGLY AS ORDERS WILL NOT BE SHIPPED OUT ON THESE DATES. ALL ORDERS ARE PROCESSED AUTOMATICALLY AND WE ARE UNABLE TO EXPEDITE OR DELAY SHIPPING TIMES.

RETURNS

YOU CAN RETURN ANY ITEM PURCHASED ON MARCHNYC.COM WITHIN 20 DAYS OF THE DELIVERY DATE. HERE’S HOW: 


1. FILL OUT THE RETURN FORM.
2. MAKE SURE THE MERCHANDISE YOU RETURN IS IN ITS ORIGINAL CONDITION, TAGS AND PACKAGING INCLUDED.
3. USE THE PRE-PAID USPS RETURN LABEL INCLUDED IN YOUR ORDER AND LEAVE THE PACKAGE AT A USPS DROP-OFF LOCATION. 

DUE TO MERCHANDISING RESTRICTIONS, ALL RETURNS MUST BE SHIPPED FROM THE SAME COUNTRY THEY WERE PURCHASED FROM.

ONCE YOUR PACKAGE REACHES THE WAREHOUSE, PLEASE ALLOW 3 TO 7 BUSINESS DAYS (DEPENDING ON PEAK TIMES) FOR YOUR RETURN TO BE PROCESSED. IF YOUR RETURN DOES NOT MEET THE CONDITIONS LISTED, THE PACKAGE WILL BE SENT BACK TO YOU. WHEN YOUR RETURN HAS BEEN ACCEPTED, YOUR REFUND WILL BE ISSUED AND YOU WILL RECEIVE A CONFIRMATION E-MAIL.